Stakeholder engagement

Our stakeholders are key to the delivery of our strategy. Below we set out the many ways we engage with stakeholders and why their engagement matters.

Investors

Why our stakeholders are important to us

What matters to our stakeholders How we engage with stakeholders

Our investors provide capital for our business. We value this commitment and want to ensure investors have a deep understanding of our business, our strategy, the market environment and our governance arrangements. It is important to us that we foster an open and transparent relationship to enable investors to make effective investment decisions.

  • Capital gain through share price appreciation
  • Capital return via dividends
  • Profitability and business growth potential
  • Quality of governance
  • Responsibility and fairness
  • Environmental, social and governance (ESG) factors

We engage with our investors directly through the formal presentation of results and through biannual investor roadshows (delivered on a virtual basis given the environment in 2020). We also use these opportunities to talk about the future and the longer-term plans for our business. When asked, we complete investor questionnaires which give a further insight into key aspects of our business performance.

We provide a dedicated section on our website which offers timely information on how we are performing and provides guidance on ESG factors.

Customers

Why our stakeholders are important to us

What matters to our stakeholders How we engage with stakeholders

We aim to deliver great service so that our customers feel valued and choose us as their ‘go to’ supplier. To do this effectively we need to listen and engage with them. We develop relationships with our customers based on mutual trust and constructive dialogue.

We have a diverse customer base across the globe, which we serve directly, through joint venture partnerships and through local suppliers. We are seeing growing demand for advanced materials as customers push the boundaries of technology. We have been working closely with our customers to develop new solutions for their next generation of products and processes. We are providing products that are differentiated from those of our competitors.

  • Reliable and consistent service
  • Quality products
  • Product and process innovation
  • Ability to solve complex problems
  • Application engineering capabilities
  • How we source our raw materials
  • Environmental impact of the products we produce

The relationship with our customers starts from the moment they look to find out about our products. We keep customers updated on the progress of our innovation and new product applications through digital channels. Our sales and service colleagues also keep customers updated on the progress of manufacturing; sometimes working alongside the customer to fine-tune the application engineering process.

We also gather key feedback from customers about the service we provide and use this to help improve relationships and secure future business.

Employees

Why our stakeholders are important to us

What matters to our stakeholders How we engage with stakeholders

Having people who bring a diverse range of talents and perspectives, and who feel engaged in their role, is of paramount importance to our long-term success. Our employees have been instrumental in making Morgan the company it is today. They are key to driving the brand forward and ensuring it remains relevant in the future.

We work to attract, develop and retain the right people and ensure they are in the right roles.

  • Meaningful roles linked to our purpose
  • Flexible working
  • Focus on wellbeing
  • Career development
  • A diverse and inclusive culture

The Board is committed to fostering a safe, ethical and inclusive workplace and spends time engaging with a diverse cross-section of employees, as well as monitoring and assessing the Group’s culture. These insights help inform the Board’s discussions on health, safety and environmental matters, in monitoring progress in relation to embedding ethical conduct and implementation of the Morgan Code, and in strengthening the capabilities of the current and future potential leadership team.

At a local level, leadership teams use feedback from ‘pulse’ surveys, focus groups, pilot groups, manager one-to-one conversations and employee communications to shape engagement activities with employees.

Suppliers

Why our stakeholders are important to us

What matters to our stakeholders How we engage with stakeholders

We believe in an open and collaborative business approach and seek opportunities for innovation.

This collaborative approach is particularly important to ensure a more sustainable supply chain.

We aim to use all our resources as efficiently as possible, minimising the impact on ourselves, our suppliers, our customers and the world around us.

  • Human rights
  • Environmental and climate impact
  • Quality management
  • Cost-efficiency
  • Ethical trading policies and sustainable sourcing
  • Developing long-term relationships

We treat our suppliers as an extension of our business and therefore expect them to uphold the same high standards we set for ourselves. To achieve this, we are in constant dialogue with our suppliers to address any issues and maintain productive relationships. Our next step, targeted for the end of 2021, is to widen our Morgan Code (a set of principles which govern how we conduct business) to include a new supplier code.

Pensioners and Pension Trustees

Why our stakeholders are important to us

What matters to our stakeholders How we engage with stakeholders

After more than 160 years in business, we would not be as strong as we are today without the combined efforts of all those who went before. By keeping our pension commitments, we honour the hard work and dedication of both current and past employees.

  • The commitment of the Company to ensure the pension scheme is fully funded and any deficit reduction plan is maintained

We engage both with current pensioners and those yet to retire through regular pension communications in conjunction with our pension trustees. New employees receive communications about our pension schemes in a bid to promote financial wellbeing.

Community

Why our stakeholders are important to us

What matters to our stakeholders How we engage with stakeholders

Our people live and work within wider communities and relationships with these communities are key in supporting our business for the future. Our relationship with local communities is mutually beneficial, offering us the ideal place to find the talent of tomorrow, while enabling our people to get involved in activities which directly benefit these communities. We seek to build trust by understanding the issues core to our communities, operating responsibly and addressing concerns that are material to them. We aim to create long-term partnerships that drive positive change and help build a more sustainable future through the development and application of advanced materials.

  • Our commitment to the local environment
  • Our conduct as a socially responsible organisation
  • The positive impact we can have on the community living and working around us
  • Employment opportunities

Our aim is to have a positive impact on the communities we serve, from supporting job creation and skills advancement, to reducing energy and water consumption at our plants. All our efforts and engagements are governed by the Morgan Code, our purpose and our policies on the environment.

As our sites and operations are spread across the globe, we have the opportunity to work with many communities. We pride ourselves on engaging at a local level and look to understand each community’s priorities and concerns. We also support our employees’ involvement in their local community, from charity giving to local fundraising, and from volunteering to health and wellbeing initiatives.